Since 2009, a2z ProCon has been developing and implementing software solutions that help organizations optimize the customer experience in their branches or stores.
a2z ProCon's vision is to make the most of every customer visit: more sales, greater customer satisfaction, better experience.
a2z ProCon's software tailors the individual experience of visiting the store or service center, from entrance to exit, to the customer's personal background, expectations and needs - and at the same time allows the business to use this experience as a platform for targeted multi-channel messaging and advertising.
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We believe that digital signage and its add-on mobile market is huge. The easier it is for our partners and direct end-users to take and use our platform, and create their own unique offerings, the cheaper it is for us to deliver it.
We think scale is the key. A steadily growing user base, with great ideas and stories, creates the sort of large-scale marketplace momentum that’s hard to stop. We know we’ll soon have a user/ partner eco-system that can support revenue-generating opportunities like a content and creative marketplace, advertising networks, premium services and tools, and a bunch of stuff we haven’t even thought about yet.
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a2z ProCon's solutions achieve optimization in many ways:
- optimizing the way marketing messages are conveyed to customers in branches.
- optimizing the way agent-customer interactions, and agents' time in general, are managed.
- optimizing customer traffic between online channels and branches.
- optimizing the use of existing IT eco-system to support customer experience.
- supporting any optimization goal, as dictated by business strategy - whether seeking increased sales, reduced costs, or improved level of service.
a2z ProCon's solutions are typically:
- efficient to customize, integrate and run.
- effective in achieving goals quickly.
- innovative in the use of existing as well as new technologies, to provide unique solutions for business needs.
- modular, enabling a step by step approach to addressing numerous needs.